24-7 Technology Support
Chat with IT Service Desk
Live chat is available 24-7 for authenticated students, faculty, and staff.
Phone: 814-865-HELP (4357)
We are committed to providing the highest quality technology resources to help enhance your learning experience. Visit Connect to Tech for more details on how to get started with technology at Penn State.
Troubleshooting tips for broadband connectivity
If you lack reliable broadband and have sufficient cell coverage in your area, it is recommended that you use your phone as a hotspot. Penn State IT has provided instructions on how to set up hotspots on Samsung, Pixel, and iPhones.
In order to use a personal hotspot on your device, you may also secure additional data from your wireless carrier. The following providers have information readily available on how to upgrade data: AT&T, Charter, Comcast, Sprint, T-Mobile, and Verizon. Find more providers and information on the FCC’s Keep Americans Connected page.
Student Technology Loaner Program
For students who are unable to secure the appropriate technology to support their course work, Penn State IT has a limited supply of loaner laptops and mobile hotspots available to students actively enrolled in the current semester.
Once a request is approved, the equipment will be shipped to a student’s location along with a return label. All equipment loaned must be returned or renewed at the end of the current semester. Please note, due to the prohibitive costs, international customs regulations, export controls, security concerns, and the potential that these may impact both the delivery and the return of equipment; we are unable to ship equipment internationally.
Students can log in with their Penn State ID and password to fill out the Mobile Technology Request Form to begin the eligibility process.
Please select Student, indicate the type of equipment you wish to loan (either a laptop or a mobile hotspot), and complete all other appropriate fields including your class level, phone number, and shipping address information.
Canvas Student Guide
Provides a step-by-step student guide to learn Canvas (Penn State’s learning management system).
Penn State’s Canvas website and login page for students from all campuses.
IT Service Desk
Provides general technology troubleshooting and help with such services as Penn State Access Accounts, Canvas, and more to Penn State students from all campuses. You can reach the IT Service Desk for 24/7 technology support through live chat or by emailing ITservicedesk@psu.edu or calling 814-865-HELP (4357). Virtual face-to-face assistance is also available via Zoom Monday through Friday from 10:00 a.m. to 8:00 p.m., and on Saturday and Sunday from 12:00 p.m. to 5:00 p.m. The IT Service Desk also offers employment opportunities for students.
Offers a personalized learning experience and tech help designed to support all Penn State students, faculty, and staff to accomplish their teaching and learning goals. Tech Tutors and Tech TAs also offer employment opportunities for students.
Offers students, faculty, and staff detailed information about Zoom, including training resources, frequently asked questions, and support.
Provides detailed training on Office 365 applications available to faculty, staff, and students at Penn State.
Computer Labs and Software
Penn State computer labs will be reopening for the fall 2020 semester. Physical distancing and enhanced cleaning and sanitation procedures will take place in accordance with CDC recommendations. It may be necessary to reduce computer availability and adjust hours of operation to accommodate physical distancing and the necessary cleaning and disinfecting procedures. The University will monitor and evaluate cleaning protocols for these areas and adjust as needed.
Provides remote access to student computer lab resources via a web browser, giving students, faculty, and staff the ability to access computer lab software from any location.
Software at Penn State
Penn State students have access to a variety of software licenses and applications. Some software, such as Microsoft Office 365 and Adobe Creative Cloud are automatically available at no additional cost.
International Student Software
Provides students information about which software they can access from international locations.
If you are unable to use the software of your choice, please consult the document to see if there is a Penn State provided alternative. You may also try to connect through a Penn State–provided VPN. However, international governments can change access to the software at any time.
For questions about technology specific to course work, such as CADD, MATLAB, and other specialized software or hardware, contact your course instructor first. If you need general assistance with IT services, you can reach the IT Service Desk for 24/7 technology support through live chat or by emailing ITservicedesk@psu.edu or calling 814-865-HELP (4357).